privacy policy

• “All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.
•  “We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
• “(chocopedia.ae) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
• Policy of multiple shipments has to be mentioned on their website.
• At the time of checkout disclose to the cardholder, the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

• Refund / Return / Exchange Policy
• We accept returns within 2 days and exchanges within 14 days of receipt, only if the delivery package is not opened, items are damaged, or wrong item. Please let us know and return the box in its original packaging.
• In such cases, we will endeavor to send you another one or refund your payment.
• We can only accept returns on items that have not been tampered with, which have been sealed, and kept in the original packaging.
• If all of these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.
• Please note that we reserve the right to refuse any return shipments if the product has been used or tampered with. Shipping and handling fee is non-refundable.
• The following are the shipping charges that the customer must pay for the return/exchange of the order: Shipping fee within Dubai , Sharjah 40 AED.
• Shipping fee Rest of UAE 50 AED.
• Shipping fee must be paid online (credit/debit card) Cancellation policy The customer can cancel his order within 24 hours; Refunds will be made to the payment solution the customer used initially.
• Please allow up to 30 days for the refund process to complete.
• The following are the shipping charges that the customer has to pay for canceling orders if the shipment is out for delivery: Shipping fee within Dubai , Sharjah 40 AED. Shipping fee Rest of UAE 50 AED.
• “Refunds will be done only through the Original Mode of Payment”.

• Cancellation Policy:
• All orders can be cancelled before delivery. To cancel an order the Customer needs to notify us either by phone 042732303 or email ([email protected]).
•  “Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”. Address WH# 92 AL QUOZ INDUSTRIAL AREA 2, DUBAI, UAE.